A study by a US-based consultancy firm, A.T. Kearney ranks the Philippines at 4th place on call center locations with a total of 140,000 seats. Not bad considering that we've even edged out Singapore which is at 5th place.
The top ten on the rankings are: India, China, Malaysia, Philippines, Singapore, Thailand, Czech Republic, Chile, Canada and Brazil.
The rankings according to A.T. Kearney's Global Services Location Index were based on 40 measurements in three categories namely, cost, people skills and availability, and business environment.
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